Here’s how it works:
Return to store – If you pay by cash and then return a product to a Max store, we'll give you a cash refund. You can also opt for a Credit Note, or a refund to My Credit in your account.
Call for a pick-up – You can ask Customer Support to transfer your refund to your bank account, or opt for refund to My Credit in your account. Guest users can opt for a Credit Note.
Online return – We’re sorry, we won’t be able to offer you a cash refund or a bank transfer. You'll receive a refund to My Credit in your account, while guest users will get a Credit Note.
The Credit Note you receive when you return to store is issued by Qwikcilver. This single-use voucher is valid for 1 year and can be used to shop Lifestyle, Max or Home Centre products online or in-store. Credit Notes you receive when you return a product by placing an online return request or by calling for a pick-up, are for one-time use and valid only for 6 months. They can be used to shop Max products online.
My Credit refunds go to the My Credit section in your account and can be used to shop any of our online brands.